Chemex

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

-If you place your order before 2:30PM if you are inside Greater Cairo You will receive it within 1 to3 working days.

If you are outside Greater Cairo, you will receive it within 3 to 7 working days According to your governorate delivery lead time.

HOW LONG IS THE SHIPPING TIME?

-Inside Greater Cairo You will receive it within 1 to3 working days.

-outside Greater Cairo, you will receive it within 3 to 7 working days According to your governorate delivery lead time.

-There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

CAN I CANCEL MY ORDER?

-You are able to cancel your order with no penalty! You must cancel your order 1 hour after creating it and before 4:00PM for the cancellation to be applied. If the item has already shipped. All you need to do is call us on 01004800810.

I HAVE ENTERED AN INCORRECT ADDRESS!

-If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information, Or notify us immediately via phone or what's app on 01004800810. If the address is wrong, we can correct this.

MY ITEM ARRIVED DAMAGED

-Call us Immediately on 01004800810

Returns Process 

• You have 14 days from the receipt of your order to return or exchange products and you can contact us on 01004800810.

The returns process requires:

•  Return the relevant products in the same condition as supplied, in their original packaging inside the box You must take reasonable care of any products that you wish to return and not use them. 
• The products must be returned in their original conditions.
•  We will not be responsible for any loss or damage caused to the items during your possession and may reject the request to return, exchange or refund. 
•  In the case of faulty, damaged or incorrectly supplied goods, we may offer you a substitute or replacement product or we will give you a full refund through the possible means, including any delivery charges you paid for (if any). 
• In any case, you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied. 

Exchanges Process 

If you would like to exchange any products, you may: 

• Contact us: 01004800810 to return the items and purchase the replacement products 
•  Please note that this is subject to availability and is per our applicable policies. 

Refunds 

• Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering. 

Cancellation 

• If you wish to cancel your order, you may do so by calling our Customer Services department: 01004800810 During working hours from 10:30 am – 6:00 pm and within one hour of having it placed.